Distribution centers in Canada handle defective claims and returns locally. If the retail store is unable to replace a toy at their location, its sales associate must provide consumers with a contact for their Fun Factory Canadian distribution center. Thank you for your patience.Ĭonsumers who need a replacement product in Canada must contact the retail store directly. It may take 5 to 10 business days to process your warranty claim. If the store refuses to replace the product directly, please send a claim to FUN FACTORY via email Your email must include a picture of your receipt, first and last name, and mailing address, as well as the model of toy and description of your issue. Retailer exchange/return policies vary by location. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy, or you will run the risk of voiding your warranty.įirst contact the retail location where the product was purchased to inquire about their return policy. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. WARNING: The use of oils and creams with FUN FACTORY toys may result in irreparable damage. Please read the section "Troubleshooting" in the FAQs before getting in touch about replacing your toy, the issue may be easily resolved. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference etc.) you cannot replace your toy. No registration is needed to activate a FUN FACTORY product warranty, simply keep your receipt or other proof of purchase to show when and where your toy was purchased. Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders returned via shipping carrier.If you have specific product concerns, contact us and we'll do out best to help! Need help choosing? Our blog on Toy Tips offers some great advice on picking the right toy for you, as well as shopping guides from experts on our team and beyond. FUN FACTORY does not offer a satisfaction guarantee.FUN FACTORY does not accept returns, as items cannot be resold due to health considerations.Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product. Please note that due to the nature of our products, claims are valid to cover defective motors only. FUN FACTORY offers an unprecedented 2-year warranty on all rechargeable and battery-powered items purchased through FUN FACTORY directly or any Authorized Re-Seller.*
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